The Best 8 Help Desk Certifications in 2020

The course begins with explaining network concepts and how technology, like wifi, works with your help desk tools. Then it breaks down the proper ways to handle network hardware and what to do if your network connection isn’t up to par. Finally, the course concludes with a lesson in network security explaining what your reps can do to prevent a cyber-attack on your system.

To achieve this common goal, you shouldn’t shy from using teamwork, and should feel empowered and comfortable enough to reach out to other members of the team when need be. The customer is relying on you when they reach out for a helping hand. In addition, the rest of your team is relying on you to do your job and do it well. A help desk rep has a big responsibility to handle from an internal and external perspective, and guaranteeing that you’ll do your best is a vital skill to possess for it.

Go Beyond Customer & Partner Conference

Find out what it takes to get into IT and become a successful IT pro with our free online course. https://remotemode.net/become-a-help-desk-engineer/comptia-a-certification/ We’ll debunk common myths about IT and help you identify the skills you need to be an IT pro.

If you have empathy for helping people and like to figure things out, you’re already halfway there for working on an IT help desk. If you still have concerns, check out CompTIA’s career tests to see if your personality and career goals match with working in tech. People come to IT from all different backgrounds, and everyone has different skills. Alvarado said one of the best parts of introduction to technology was the diverse wealth of knowledge held by the people she met.

Eligible Certifications

Once the CISSP certification is obtained, the professional must continue to accumulate experience and continuing professional education credits (CPEs) every year. CompTIA Tech Career Academy is a 501(c)(3) subsidiary of Creating IT Futures Foundation, Inc., dba  ComptTIA Spark. As a charity established in 1998 by CompTIA, the information technology trade association, CompTIA Spark helps people improve their lives through tech careers. So, you want to get into IT or you think you might want to get into IT. Consider this video your handy beginners guide for getting started in IT, no matter what your experience level is.

Starting out in tech often means a position at the IT help desk — for good reason. If you want to learn more about what kind of IT jobs you can get with CompTIA Certifications and the salary you can expect, plan your next move with the IT Careers Roadmap. We’ve built a few awesome tools that show you how much money https://remotemode.net/become-a-devops-engineer/docker-certified-associates/ you can make in IT, in all those different roles. Not only are IT salaries impressive, but so is the work-life balance. To promote both quality of life and productivity, IT pros often have more flexible schedule options, and many IT jobs involve
remote work, too, if working in pajamas is more your style.